1. System requirements

SugarCRM plug-in system requirements:

• SugarCRM 7.x

2. Please Check Before Installation

• You have SugarCRM 7.x installed (see above for the version information).
• You have the All-In-One-CTI-7.zip installation package downloaded from SugarOutfitters.
• You have the PBX plug-in installed on your PBX (please see links below in Chapter 7 to download plug-in)

3. Plug-in Installation

1) Login to your SugarCRM as administrator.

2) Upload and install plug-in with Module Loader. You can find Module Loader on Admin page, Developer Tools section:

3) Once you installed the plug-in in should appear in Module Loader with Enabled state:

4. Plug-in Configuration

1) Open SugarCRM Admin page and find the All-In-One CTI configuration section:

2) Click the Module Configuration link.

3) Define the Host and Port of the All-In-One CTI PBX-connector:

4) Click "Test connection" button. If you see the connection can’t be established please verify that PBX-connector is properly configured and running on these host and port.

5) Open "Admin" – "System Settings" page. Click "Configure AJAX User Interface" link:

6) Drag-n-drop all the modules to "Disabled Modules" list and click "Save" button:

5. Updating SugarCRM User Settings

1) Open SugarCRM Admin page and go to User Management:

2) Choose user and go to User Edit page. Find the All-In-One CTI section:

3) Update Internal Phone with the appropriate internal phone number (extension number) of that user. Click "Save" button to save changes. Update settings for all users (that will be using the All-In-One CTI) in the same way.

7. Popular PBX`s plug-in download links

Asterisk 1.8 32 bits http://www.prostiezvonki.ru/installs/prostiezvonki_asterisk1.8_x86.zip
Asterisk 1.8 64 bits http://www.prostiezvonki.ru/installs/prostiezvonki_asterisk1.8_x64.zip

Asterisk 11 32 bits http://prostiezvonki.ru/installs/prostiezvonki_asterisk11_x86.zip
Asterisk 11 64 bits http://prostiezvonki.ru/installs/prostiezvonki_asterisk11_64.zip

Asterisk 13 32 bits http://prostiezvonki.ru/installs/prostiezvonki_asterisk13_x86.zip
Asterisk 13 64 bits http://prostiezvonki.ru/installs/prostiezvonki_asterisk13_x64.zip

FreePBX 2.x 32 bits http://prostiezvonki.ru/installs/prostiezvonki_freePBX_asterisk13_x86.zip
FreePBX 2.x 64 bits http://prostiezvonki.ru/installs/prostiezvonki_freePBX_asterisk13_x64.zip

Avaya http://www.prostiezvonki.ru/installs/All-In-One_CTI_Avaya.exe

Panasonic http://prostiezvonki.ru/installs/ProstieZvonki_Panasonic.exe

! Please send email to info@vedisoft.info to get trial license key for your PBX. In your email please tell us what PBX you have.

Please find installation guides to install plug-in for your PBX here:
Asterisk and FreePBX https://www.sugaroutfitters.com/docs/allinone-cti/install-guide-asterisk-freepbx
Avaya https://www.sugaroutfitters.com/docs/allinone-cti/install-guide-avaya
Panasonic https://www.sugaroutfitters.com/docs/allinone-cti/install-guide-panasonic

If you have another PBX please send email to info@vedisoft.info. If we support your PBX we will reply you with PBX plug-in attached, installation guide and trial license key.